Firstly you should check if your drive is still in the warranty time. Seagate hard drive warranty quick check here
Test your drive using SeaTools to find out whether your hard drive needs to be replaced. If it passes the tests, the drive is probably in good health.
Data recovery is not covered under Seagate’s limited warranty and is not part of the repair or exchange process. If you would like data recovery performed on your drive, it is available from Seagate as a separate service for an additional charge.
If you decided to return drive(s) to Seagate, you should Remove all accessories and spare parts, and return bare drive(s) only (but do not break the tamper seals on the drive itself). Seagate is not responsible for accessories. Accessories cannot be returned to you.
You must pay shipping charges for all shipments from you to Seagate. If your product is under warranty, Seagate will pay for shipment of the replacement product back to you. Other charges, duties, and customs are the responsibility of the customer.
How to find the serial and model number of seagate hard drive?
If your drive is connected to your computer: Seagate has created a very simple tool that will tell you the serial number and the model number of any and all Seagate and Maxtor-brand drives connected in or to your computer. Use the DriveDetect.exe method to find both numbers.
You can also use SeaTools to display each number.
(See below if you have a Mac computer.)
If your drive is not connected to your computer: See the flash-based Serial Number locator tool to find your serial number and model number (and/or occasionally the serial number and the part number) on the drive label.
Once the model number has been located, you can determine the drive specifications such as capacity by visiting our Interpreting Model Numbers page or our Product Finder for more detailed information.
If the drive is still in the computer: Macintosh computers
If the drive is still installed in your Macintosh, you can use the Apple System Profiler to determine the model number and serial number.
Mac OS X:
1. Double-click your Macintosh hard drive icon (usually located in the upper right-hand corner of your OS X desktop).
2. Select Applications.
3. Select Utilities.
4. Select Apple System Profiler.
5. Select Devices and Volumes.
6. Click the down arrow next to your Seagate drive. Look for Product ID and Serial number.
Mac OS 8.5 through 9.22:
1. Go to the Apple Menu.
2. Select Apple System Profiler.
3. Select Devices and Volumes.
4. Click the down arrow next to your Seagate drive. Look for Product ID and Serial number.
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